FAQ

  • Is it possible to book only a one-way transfer?

    Of course! You can book a transfer to your destination, back from your destination or return.

  • Can I combine different types of transfers?

    Yes, that is possible. Select your desired transfer and we will show you the cost of your choice. Then, you can choose the type of transfer you prefer.

  • When do I have to have booked my transfer by?

    Please note, that the last possibility to book your transfer is between 96 -24 hours before your arrival/departure. It depends on the destination.

  • What happens if my flight times change?

    Should your flight time change, you can change your transfer up to 48 hours before your departure. You can change your flight time by going to www.v-transfers.com / Customer-login area. Should your scheduled return flight change during your trip, please inform our local representative or change your flight times at the www.v-transfers.com / Customer-login area.

  • Will I receive new travel documents in this case?

    Yes. You will receive a new confimation/invoice within 24 hours via email. The transfer voucher that you previously received remains valid.

  • Does v-transfers offers discounts for children?

    In certain destinations, children under 12 receive a discount on their transfer. This discount is shown in your calculation. Please give the age of your children at the time of your return, so that you can take advantage of any discounts.

  • Do children have the right to bring luggage?

    Yes. Each child who is booked may bring a suitcase and a piece of hand luggage. Of course every booked child also has a reserved seat.

  • Child Safety Seat

    In certain destinations you have the possibility to reserve a child safety seat under the heading 'Extras', while booking your private transfer. If this service is not available, we recommend that you bring your own car seat. If you are travelling with a baby we recommend that you bring your own infant car seat.

  • Which harbour transfers do we presently offer?

    At www.v-transfers.com you have the possibility to book a transfer from the airport to or from your cruise ship port and return, if you wish. Furthermore, in many destinations there is the possibility to book a transfer from port to hotel or hotel to the port.

  • When and how will I receive my travel documents?

    Within 24 hours of your booking, you will receive an email with your confirmation/invoice and a transfer voucher. Please keep your transfer voucher safe with your other travel documents and be sure to take it with you on your trip. You will require it for your transfer. The top part of the Voucher is for your transfer to your destination and the bottom half is for your return transfer (if you have booked both transfers through us).

  • How can I receive my travel documents one more time?

    Please log in to our customer-login with your booking number and your email adress. In the customer-login-area, you have the possibility to print your documents again.

  • Who will organise the transfer upon my arrival at my destination?

    The transfer will be organised by our local partner. Exact information can be found on your transfer voucher.

  • Where will I be dropped off?

    Where possible our partners operate a door to door service. If access is restricted due to pedestrianised roads, local road closures or any other issues you will be collected/dropped off at the nearest accessible point.

  • How will I find out the pick-up time for my return transfer?

    Our local partner will decide on your pick-up time based on the departure time that we have given them. 24 hours before your departure you will receive information regarding the exact pick-up time in your hotel. In many of countries, v-transfers and our partners provide a hotline that you can use to receive the information regarding your transfer. For more details check your transfer voucher.

  • Can I change or cancel my transfer?

    A cancellation is possible at any time. Please do this at the www.v-transfers.com Customer-login area. A change of the hotel or destination is not possible. Please cancel your transfer in this case and book a completely new one. You may put back or bring forward your transfer forward by a maximum of +/- 3 days.

  • How much luggage may I bring?

    Each person is entitled to one piece of luggage and one piece of hand luggage of usual size. This is valid for all booked passengers including children under 12.

  • May I bring excess luggage?

    Yes, all booked adults can bring either one golf bag, scuba diving equipment or ski/snowboard equipment. The cost is already included in your transfer when you choose this while booking your transfer. The option for special luggage is not available for children under 12.

  • May I bring a second suitcase?

    If you wish to book a second suitcase for an adult, you will have to book this as a piece of special luggage. In this case, you may not bring another piece of special luggage (sport equipment). Each booked adult can bring a maximum of 2 pieces of luggage and one piece of hand luggage.